Cancellation & Rescheduling Policy

A 20% Deposit is required at time of booking to secure your appointment and to verify confirmation.

All appointments cancelled 48 hours or more prior to appointment will receive a full 100% refund including deposit. Appointments cancelled 48 hours or less before appointment will be charged in full and receive a full credit to re-book within 180 days without an additional charge.

No refund or credit will be extended past 180 days.

As a courtesy, you will receive a confirmation text or email of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full-service value. All no-show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest; therefore, a credit card is requested to guarantee these reservations. All spa appointments are subject to availability. Spa service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Payments
Payments are accepted in the form of Cash, most Major Credit Cards and The GREENHOSUE Gift Certificate. Gratuities are not included in the value of the services and are at the discretion of the guest.